For online Purchases
We are sure that you will love your floor, but if for any reason it does not meet your expectations we can, of course, accept no fuss returns on any orders. We also allow 1 opened box to be returned from each order allowing you a good opportunity to inspect your order before deciding. Please ensure that all packagin remains intact as we cannot accpet the return of goods which are not within the original packaging. An opened box should be carefully repackaged in the original packaging.
To be eligible to return a floor you must notify us by email within 14 days of receiving your floor that you would like to return it. We will supply you with our return address for you to arrange this return of your flooring. The delivery must arrive with us no later than 30 days after it was delivered to you. Printout a copy of our returns form (right click and select print), which must be completed and included with all returns.
Returns can be made to any of our store locations which can be found here. - Wood Floor Warehouse Stores
In Store Purchases
Under full compliance with the United Kingdom's Trading Regulations, we do not accept the cancellation of in-store orders. At our own discretion, goods purchased for wastage can be returned up to 90 days from purchase provided a valid receipt is produced and that the items are in the original sealed packaging. The maximum value for stock returned for wastage is 15% of the total order value.